Returns, exchanges and refunds

Request an eligible size exchange or preference return within seven calendar days after delivery. This is the deadline to contact RENDER; the parcel does not need to reach us within seven days.

Email wearrender@gmail.com with your order number, purchase email or phone, affected item and size, reason, and helpful photographs where relevant.

Indoor try-on to check fit is acceptable. The garment must otherwise remain unworn, unwashed, unaltered, clean and free from perfume, stains or damage, with original tags attached. Please include original packaging where available.

These conditions apply to discretionary preference requests and do not remove rights relating to faulty, incorrect or materially misdescribed goods.

One discretionary size exchange is available per original order, subject to stock. If the requested size is unavailable, we can offer another available product with a transparent price adjustment or store credit, with your agreement.

The one-exchange limit does not restrict a remedy if a replacement is itself faulty, incorrect or materially misdescribed.

Size exchanges and eligible returns are subject to stock and the conditions in this policy. Read the exchange and return charge terms.

Eligible preference returns receive store credit equal to the actual amount paid for the returned items after allocated discounts, subject to the charge terms in our Terms & Conditions. Credit is not calculated from MRP. Original delivery and COD charges are not part of discretionary product credit.

Store credit has no expiry and no minimum spend. It is not a cash refund. New-order delivery charges follow the checkout terms then applicable. We will not reduce an entitlement below zero or create an unexpected negative balance.

For a partial return, credit is based on the amount actually allocated to the returned item after order-level or bundle discounts. Any offer that required keeping a set or quantity will be explained before we recalculate the retained and returned items. We do not use hidden penalties.

Contact RENDER promptly if an item is faulty, damaged, missing, incorrect or materially different from its description. Include order details and helpful photographs. Packing or unboxing video can assist an investigation, but a missing video alone does not automatically invalidate a genuine claim.

For a verified seller, product or fulfilment fault, RENDER covers reasonable necessary logistics and does not deduct an exchange logistics charge. Where applicable, you may request a money refund and may voluntarily choose replacement, exchange or credit instead. Attributable delivery charges are refunded where applicable.

The discretionary seven-day window, tags, packaging, one-exchange limit and final-sale wording do not extinguish applicable rights or reasonable claims about faults discovered later.

Do not send an item before approval. After review, we provide packing and pickup instructions. Pickup depends on courier serviceability. If pickup is unavailable, use only the approved self-ship instructions; reasonable self-shipping for a verified fault will be arranged or reimbursed as confirmed by support.

Keep proof of handover and tracking. We target inspection within three business days after receipt. If a request fails inspection, we will explain the reason and supporting evidence and provide a way to dispute the decision.

We target approved store credit within two business days after inspection and initiate an approved money refund within five business days after approval. Your bank or payment provider may need additional settlement time.

Never share payment passwords, OTPs, UPI PINs or complete card details. For a COD refund, RENDER may request verified bank or UPI payout details through an approved support process.

Personalised items and items clearly designated final sale before purchase are not eligible for an ordinary preference return. A sale discount alone does not make an item final sale. These limits do not remove remedies for faulty, incorrect or materially misdescribed goods.

The policy shown and applicable when an order was placed continues to govern that order. Updated store-credit or fee terms apply only to orders placed after their actual publication date.