Cancellations

Email wearrender@gmail.com promptly with your order number and purchase email or phone. Cancellation is possible when fulfilment has not progressed beyond the point where shipment can reasonably be stopped.

Submitting a request does not guarantee cancellation. We will confirm whether the shipment can still be stopped.

The same pre-dispatch cancellation opportunity applies to prepaid and Cash on Delivery orders. RENDER does not charge a cancellation penalty.

When a prepaid cancellation is accepted, RENDER initiates a money refund to the original payment method. Bank or provider settlement time is additional. Store credit will not be forced in place of an accepted cancellation refund.

If RENDER cancels all or part of an order because of stock, verification or fulfilment issues, we refund the amount collected for the cancelled portion, including attributable delivery charges where applicable.

Once dispatch can no longer be stopped, use the applicable return, exchange or product-problem process after delivery. This does not remove remedies for faulty, incorrect, materially misdescribed, delayed or undelivered goods.